Frequently Asked Questions
Q: Will I have a car all to myself?
Yes. All rides are private and tailored to you. You’ll never have to share a vehicle with strangers, ensuring your safety, comfort, and full attention from our driver.
Q: How far in advance do I need to book a ride?
We recommend booking at least 48 hours in advance. Same-day and last-minute bookings may be available for an additional surcharge based on driver availability.
Q: Do you assist passengers with mobility issues or wheelchairs?
Absolutely. Our drivers are DOT-certified and trained to assist with wheelchairs, walkers, canes, and luggage. Your comfort and safety are always our top priorities.
Q: Are your drivers trained and background-checked?
Yes. Every N.T.S. driver undergoes an extensive background check and is CPR-certified. We only work with qualified, compassionate professionals committed to excellent service.
Q: What areas do you serve?
We serve Newark, Wilmington, New Castle, Claymont, and neighboring cities throughout New Castle County, Delaware. If you're unsure about your area, give us a call; we may be able to accommodate.
Q: What forms of payment do you accept?
We accept Cash App, PayPal, and all major credit cards. Receipts are provided for all transactions, and prepayment is available for convenience.